SHOP POLICIES AND INFORMATION
All jewels are made in limited supply- often one-of-a-kind, and always handmade to order in Brooklyn, New York.
All e-mails and message correspondence are answered Monday-Friday 10-6 pm EST.
What is your shipping policy?
Orders may take up to 7-10 business days to ship after purchase. If you need something by a specific time frame, please contact us and we will do our best to accommodate.
Once your order has been shipped, Janky is not responsible for packages being lost in transit. Please make sure your delivery address is secure and correct.
We recommend the shipping options with insurance. It is also highly recommended for international customers to choose DHL shipping at checkout - as regular postal services are heavily delayed due to the consequences of COVID.
Customers are responsible for customs fees that may incur.
Due to COVID-19, orders may be delayed up to 15 business days before shipping! Please note that in addition the shop's delay, USPS and other shipping carriers are experiencing their own delays.
What is your return policy?
All sales are final. We cannot issue any returns or exchanges. Do not hesitate to reach out with any questions about a product to make sure it's a good fit!
How do I place a custom order?
Please reach out via e-mail with as much detail as possible (style, materials, size, themes, budget, etc.) Please note that due to the volume of orders, custom projects now have an average turnaround time of 3 weeks or less.
Do you do gift-wrapping?
Sure - leave a note during check-out and we can accommodate.
Can I adjust the size of a product?
Yes! Jewels can usually be size adjusted, just leave a note during check-out or send over an e-mail! Adjustments within 3.5 inches are complimentary, and anything further will reflect in a price adjustment.
Can I request a jewel be made in solid gold?
Accommodations can be made depending on the piece- and the price will reflect accordingly. Reach out if you want a piece in 14k solid gold.
How do I preserve the life of my piece?
All jewels come in complimentary anti-tarnish bags or pouches - please refer to our info and care page to get more details on preserving your precious jewels.
Are those real pearls?
All pieces containing pearls are grade AAA freshwater pearls unless stated otherwise. They are all sourced by either local or independent suppliers.
A product I want is out of stock- will it come back?
Depends! Most pieces are made with specially sourced or vintage findings, or one-offs. Reach out for questions of a specific product!
Where I try on the pieces?
Here are a list of our stockists. Keep an eye out for news and updates on Instagram or our newsletter for upcoming pop-up events and stockists in your city.
Styling/Artist Pulls - Collaborations - Stocking JANKY JEWELS
Do not hesitate to reach out with cool ideas for collaborative projects, commissions, or inquiries for wholesale. You can contact us here :)
♥ Thank you for supporting JANKY JEWELS! ♥
you are supporting a one-woman-POC biz xo